Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms", "Legal Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Symbiotic AI Ltd. ("Company," "we," "us," or "our"), a company registered in England and Wales, trading as Orio. Our registered office is located at Ratcliffe Cross Street, London, United Kingdom, E1 0FD. For all legal correspondence, please contact us at legal@orio.games.

We operate the website https://orio.games(the "Site"), the Orio browser-based application, and all related products and services that reference or link to these Terms (collectively, the "Services"). Orio is an online, browser-based 3D creation platform enabling users to generate, customize, interact with, publish, and remix virtual worlds, characters, and assets using generative AI tools.

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY DISCONTINUE ALL ACCESS TO AND USE OF THE SERVICES.

1.1 Age Requirements

THE SERVICE IS NOT DIRECTED TO OR INTENDED FOR USE BY PERSONS UNDER THIRTEEN (13) YEARS OF AGE. You may not access or use the Services if you are under 13 (or the equivalent minimum age of consent in your relevant jurisdiction). If you are a minor in the jurisdiction in which you reside (generally under the age of 18), you must have the permission of, and be directly supervised by, your parent or legal guardian to use the Services. Your parent or guardian must read and agree to these Terms on your behalf.

1.2 Modifications and Geographic Restrictions

For material changes to these Legal Terms, we will provide you with at least thirty (30) days' prior notice via email or a prominent notice on the Services before the changes take effect. The modified Legal Terms will become effective upon the expiration of the notice period. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms. If you do not agree to the new terms, you must stop using the Services. The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation.

You acknowledge and agree that the Company will have no obligation to provide you with any support or maintenance in connection with the Services unless separately agreed or as required by law.

1.3 Privacy Policy

We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which governs how we collect, process, and transfer your personal data globally.

1.4 Export Controls and Sanctions

The Services may be subject to UK, US, and international export control laws and economic sanctions regulations. You represent and warrant that you are not: (a) located in, or a resident or a national of, any country or region subject to a comprehensive government embargo or trade sanction; or (b) on any applicable government list of prohibited or restricted parties. You agree to comply strictly with all applicable export laws and assume sole responsibility for obtaining licenses to export or re-export as may be required.

2. User Registration & Representations

2.1 User Registration

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

2.2 User Representations

By using the Services, you represent and warrant that:

• All registration information you submit will be true, accurate, current, and complete.
• You will maintain the accuracy of such information and promptly update such registration information as necessary.
• You have the legal capacity and you agree to comply with these Legal Terms.
• You are not under the age of 13.
• You are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Services.
• You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise.
• You will not use the Services for any illegal or unauthorized purpose.
• Your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services.

3. Intellectual Property Rights

3.1 Company Intellectual Property

Unless otherwise expressly indicated, the Services and all content therein — including but not limited to source code, databases, software, website designs, audio, video, text, photographs, graphics, user interfaces, and visual layouts (collectively, the "Content") — together with the trademarks, service marks, trade names, and logos contained therein (the "Marks"), are owned by or licensed to Symbiotic AI Ltd. and are protected by copyright, trademark, and other intellectual property laws of the United Kingdom and international treaties.

Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services solely for your personal or internal business use as permitted by the platform's functionality. No part of the Services, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever without our express prior written permission, except as explicitly enabled by the platform.

3.2 Submissions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

3.3 Ownership of User Prompts & Output

As between you and the Company, and to the extent permitted by applicable law, you own your text prompts, image prompts, audio files, and other input data you submit ("User Inputs") and the resulting 3D meshes, environments, textures, assets, and other materials generated by the Services ("Output"). You hereby grant us a worldwide, royalty-free, non-exclusive license to use, host, reproduce, modify, adapt, and distribute your User Inputs and Output to provide, maintain, develop, and improve our Services. We make no representations or warranties regarding your ability to claim copyright ownership of any Output or that the Output will not infringe the intellectual property rights of third parties.

4. User-Generated Contributions and Remixing

Orio is a collaborative and user-generated content ("UGC") platform. Users can create, upload, share, and modify ("Remix") 3D models, maps, levels, and other creative works (collectively, "Contributions" or "Creations"). By creating or making available any Contributions, you represent and warrant that:

• The creation, distribution, transmission, public display, or performance of your Contributions do not and will not infringe the proprietary rights of any third party.
• You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us and other users to use your Contributions.
• You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person.
• Your Contributions are not false, inaccurate, or misleading.
• Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
• Your Contributions are not obscene, lewd, violent, harassing, libelous, slanderous, or otherwise objectionable.
• Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
• Your Contributions do not violate the privacy or publicity rights of any third party.
• Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
• Your Contributions do not include any offensive comments connected to race, national origin, gender, sexual orientation, or disability.
• Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.

4.1 Contribution License

By uploading or posting any Contribution, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to host, use, copy, reproduce, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions for the purpose of operating, providing, promoting, and improving the Services, and to prepare derivative works of, or incorporate into other works, such Contributions, in any media formats and through any media channels, now known or later developed. This license continues for so long as the Contribution remains on the Services and for a reasonable period thereafter to allow for archival and backup. This license survives the termination of your account to the extent your Contributions have been shared with others or remixed. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. To the extent permitted by applicable law, you consent to us using your Contributions without attribution.

4.2 Remixing by Other Users

You understand that other users may view, use, and Remix your public Creations within Orio. You grant these users a license to use and modify your public Creations within the Orio platform, and you agree that such Remixes may be used and shared under the same licenses.

4.3 User Interactions

You are solely responsible for your interactions with other users. We reserve the right, but have no obligation, to intercede in such disputes. You agree that the Company will not be responsible for any liability incurred as the result of such interactions. We are not responsible for and do not control other users' Contributions.

4.4 Content Management

We have the right to (1) edit, redact, or otherwise change any Contributions; and (2) re-categorize any Contributions to place them in more appropriate locations on the Services. We may also pre-screen, restrict access to, or delete any Contributions that we determine, in our reasonable discretion, violate these Legal Terms or applicable law. Where required by applicable law (such as the EU Digital Services Act), we will provide you with a statement of reasons for restricting or removing your content and information on how to appeal the decision. We have no obligation to actively monitor your Contributions.

5. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user, you agree NOT to:

• Systematically retrieve data or other content from the Services to create or compile a collection, database, or directory without written permission from us.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as passwords.
• Circumvent, disable, or otherwise interfere with security-related features of the Services.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Engage in unauthorized framing of or linking to the Services.
• Delete the copyright or other proprietary rights notice from any Content.
• Attempt to impersonate another user or person or use the username of another user.
• Use any information obtained from the Services in order to harass, abuse, or harm another person.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
• Upload or transmit viruses, Trojan horses, or other material that interferes with any party's uninterrupted use and enjoyment of the Services.
• Upload or transmit any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1x1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms").
• Engage in any automated use of the system, such as using scripts, data mining, robots, or similar data gathering and extraction tools.
• Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising the Services.
• Use the Services as part of any effort to compete with us, including using the Services, Content, or Output to develop, train, or improve any artificial intelligence or machine learning models that compete with Orio.
• Sell or otherwise transfer your profile.
• Use the Services to advertise or offer to sell goods and services.
• Use the Services to create, upload, transmit, or distribute Contributions that contain nudity, explicit sexual acts, or child exploitation material.
• Use the Services to create, upload, transmit, or distribute Contributions that engage in, encourage, promote, or celebrate unlawful violence, terrorism, or hate speech toward any group based on race, religion, disability, gender, sexual orientation, or national origin.
• Use the Services to carry out any illegal activities, including but not limited to money laundering or terrorist financing.
• Engage in or knowingly facilitate any "front-running," "wash trading," or fraudulent trading activities related to any platform tokens or virtual assets, or use the Services to participate in fundraising for a business, protocol, or platform (e.g., Initial Coin Offerings).

6. Subscriptions, Purchases, and Payment

We accept various forms of payment including major credit cards. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You agree to pay all charges at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts. Sales tax will be added to the price of purchases as deemed required by us. You are responsible for all third-party Internet access charges and applicable taxes in connection with your use of the Services.

6.1 Billing and Renewal

Your subscription(s) to the Services includes enrollment into an ongoing/recurring payment plan for a subscription term. Your subscription will automatically renew at the end of the disclosed subscription term unless cancelled. Payment will be charged to your chosen payment method at confirmation of purchase and at the start of every new billing period. We reserve the right to change our pricing. We will provide you with at least thirty (30) days' prior notice of any price changes. If you do not wish to accept a price change, you may cancel your subscription before the new price takes effect.

6.2 Cancellation and Non-Refundability

You may cancel your subscription at any time via your account settings. To avoid renewal and charges for the next renewal term, cancel your subscription at least 24 hours before the last day of the current term. Any purchases and/or orders through the Services are final, non-refundable, and have no monetary value, except where required by applicable consumer protection laws. If you are an EU/UK consumer purchasing digital content or Virtual Assets, you explicitly consent to the immediate provision of such digital content and acknowledge that you lose your statutory 14-day right of withdrawal (cooling-off period) once the download or streaming of the content has begun.

6.3 Virtual Tokens and Digital Assets

The Services may include virtual tokens, credits, or other digital assets ("Virtual Assets"). Such Virtual Assets are limited, non-transferable digital units issued by the Company solely for use in accessing features or functionality of the Services. Virtual Assets are not redeemable for cash, have no monetary value, are non-refundable, and may not be sold, assigned, traded, or otherwise transferred outside of the permitted parameters within the Services. You acknowledge that any purchases of Virtual Assets are purchases of only a limited, revocable, personal, and non-transferable license.

7. Third-Party Services, AI Providers, and Social Media

7.1 Third-Party AI Services

By using the Services, you agree to comply with the terms and policies of third-party large language models and artificial intelligence algorithms ("Third-Party AI Services"). You acknowledge that these Third-Party AI Services may retain certain rights to use your inputs and Contributions. It is your responsibility to review and adhere to these terms, and the Company disclaims any responsibility for Third-Party AI Services.

7.2 Third-Party Authentication

As part of the functionality of the Services, you may register or link your account using third-party service providers (e.g., Google, Discord). By doing so, you grant us access to certain profile information (such as your name and email address) as permitted by the third-party provider and our Privacy Policy. Your relationship with these third-party service providers is governed solely by your agreement(s) with them, and we are not responsible for their data practices.

7.3 Third-Party Websites and Content

The Services may contain links to Third-Party Websites. Such Third-Party Websites are not investigated or monitored by us, and we are not responsible for any Third-Party Websites accessed through the Services. Inclusion of any link does not imply approval or endorsement by us.

8. Services Management & Copyright Infringement

We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who violates the law or these Terms; (3) refuse, restrict access to, or disable any of your Contributions; and (4) otherwise manage the Services in a manner designed to protect our rights and property.

8.1 DMCA Notice and Policy

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify our Designated Copyright Agent at legal@orio.games.

Your notification must include: (1) a physical or electronic signature of a person authorized to act on behalf of the owner; (2) identification of the copyrighted work claimed to have been infringed; (3) identification of the material that is claimed to be infringing with sufficient information for us to locate it; (4) your contact information; (5) a statement of good faith belief that the use is unauthorized; and (6) a statement under penalty of perjury that the information is accurate.

8.2 Counter Notification

If you believe your own copyrighted material has been removed from the Services as a result of a mistake or misidentification, you may submit a written Counter Notification to legal@orio.games. It must include: (1) identification of the material; (2) a statement consenting to the jurisdiction of the courts of England and Wales (or your local federal district court if applicable); (3) your contact info; (4) a statement under penalty of perjury regarding the mistake; and (5) your signature. Filing a false Counter Notification constitutes perjury.

9. Term, Termination, and Modifications

These Legal Terms shall remain in full force and effect while you use the Services. We may suspend or terminate your account and restrict your access to the Services immediately, without notice or liability, if you materially breach these Terms or if we are legally required to do so. We may also terminate your account for any other reason by providing you with reasonable prior notice (typically 30 days). Upon termination, you will have thirty (30) days to export your data. After this period, we may delete any content you posted.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party.

We reserve the right to change, modify, or remove the contents of the Services at any time without notice. We cannot guarantee the Services will be available at all times and we will not be liable for any interruptions, delays, or downtime. There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to change or update information at any time, without prior notice.

10. Disclaimers, Liability & Assumption of Risk

10.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. IF YOU ARE DISSATISFIED WITH THE SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE.

10.2 AI-Generated Content Disclaimer

YOU ACKNOWLEDGE THAT THE ARTIFICIAL INTELLIGENCE ("AI") FEATURES OF THE SERVICES MAY OCCASIONALLY GENERATE INCORRECT, UNRELIABLE, BIASED, OR OFFENSIVE OUTPUT. WE DO NOT GUARANTEE THE ACCURACY OR USEFULNESS OF ANY OUTPUT GENERATED BY THE AI. YOU UNDERSTAND THAT AI-GENERATED OUTPUTS MAY NOT BE UNIQUE TO YOU AND MIGHT BE SIMILAR TO OUTPUTS PROVIDED TO OTHERS. SUCH CONTENT DOES NOT REFLECT OUR VIEWS. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING AND USING THE OUTPUT AT YOUR OWN RISK. UNDER NO CIRCUMSTANCES SHALL THE COMPANY BE LIABLE FOR DECISIONS MADE BASED ON THIS OUTPUT.

10.3 Intellectual Property and User Responsibility

YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR ANY CONTENT YOU CREATE OR GENERATE USING THE SERVICES, INCLUDING ENSURING SUCH CONTENT DOES NOT INFRINGE UPON ANY THIRD-PARTY INTELLECTUAL PROPERTY RIGHTS. WE DO NOT MONITOR OR PRE-SCREEN USER-GENERATED CONTENT FOR POTENTIAL IP VIOLATIONS. BEFORE USING OR COMMERCIALIZING ANY CONTENT GENERATED, YOU ARE RESPONSIBLE FOR CONDUCTING APPROPRIATE DUE DILIGENCE AND OBTAINING NECESSARY LICENSES.

10.4 Health and Wellbeing Advisory

BY ACCESSING THE SERVICES, YOU ACKNOWLEDGE THAT PROLONGED USE OF INTERACTIVE SOFTWARE, INCLUDING 3D CREATION TOOLS AND IMMERSIVE ENVIRONMENTS, MAY INCREASE THE RISK OF EYE STRAIN, REPETITIVE STRESS INJURIES, AND SLEEP DISRUPTION. WE ENCOURAGE YOU TO TAKE REGULAR BREAKS AND MONITOR YOUR TIME SPENT ON THE SERVICES. IF YOU EXPERIENCE ANY DISCOMFORT OR ADVERSE SYMPTOMS, PLEASE DISCONTINUE USE AND CONSULT A MEDICAL PROFESSIONAL.

10.5 Limitation of Liability

IN NO EVENT WILL SYMBIOTIC AI LTD. OR ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID BY YOU TO US DURING THE THREE (3) MONTH PERIOD PRIOR TO THE CAUSE OF ACTION OR £200.00 GBP.

NOTHING IN THESE TERMS SHALL LIMIT OR EXCLUDE OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY ENGLISH LAW. CERTAIN LAWS MAY NOT ALLOW EXCLUSIONS OF IMPLIED WARRANTIES OR LIMITATIONS OF CERTAIN DAMAGES; IF SO, LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10.6 Virtual Assets Disclaimer

WE TAKE NO RESPONSIBILITY, AND WILL NOT BE LIABLE TO YOU, FOR ANY USE OF VIRTUAL ASSETS, CREDITS, OR OTHER DIGITAL ITEMS ON THE PLATFORM, INCLUDING BUT NOT LIMITED TO ANY LOSSES, DAMAGES OR CLAIMS ARISING FROM: (I) USER ERROR SUCH AS FORGOTTEN PASSWORDS OR INCORRECTLY APPLIED CREDITS; (II) SERVER FAILURE OR DATA LOSS; (III) UNAUTHORIZED ACCESS TO YOUR ACCOUNT; OR (IV) ANY UNAUTHORIZED THIRD PARTY ACTIVITIES, INCLUDING WITHOUT LIMITATION THE USE OF VIRUSES, PHISHING, OR OTHER MEANS OF ATTACK AGAINST THE SERVICE. VIRTUAL ASSETS ARE UTILITY CREDITS DESIGNED SOLELY FOR USE WITHIN THE ORIO PLATFORM. THEY ARE NOT INVESTMENTS, SECURITIES, OR FINANCIAL INSTRUMENTS, AND YOU SHOULD NOT PURCHASE VIRTUAL ASSETS WITH AN EXPECTATION OF PROFIT. VIRTUAL ASSETS ARE INTANGIBLE DIGITAL ITEMS; WE CANNOT AND DO NOT GUARANTEE THAT THEY WILL HAVE OR RETAIN ANY INHERENT VALUE.

11. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) your use of the Services; (3) your breach of these Legal Terms; (4) any breach of your representations and warranties; (5) your violation of the rights of a third party, including intellectual property rights; or (6) any overt harmful act toward any other user of the Services. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

12. User Data and Electronic Communications

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services. Although we perform regular routine backups, you are solely responsible for all data that you transmit. Except to the extent caused by our failure to provide the Services with reasonable care and skill, you agree that we shall have no liability to you for any loss or corruption of any such data.

Visiting the Services, sending emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, and disclosures we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. If you are a consumer residing in the European Union, you may also benefit from mandatory provisions of the law of the country in which you are resident.

13.2 Informal Negotiations and Binding Arbitration

To expedite resolution and control the cost of any dispute related to these Legal Terms, the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days. If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute will be finally and exclusively resolved by binding arbitration administered by a recognized alternative dispute resolution provider in the United Kingdom, such as the Centre for Effective Dispute Resolution (CEDR), or another mutually agreed arbitral body. If you are an EU/UK consumer, you may alternatively bring a claim in your local courts.

13.3 Class Action Waiver

To the full extent permitted by law, you agree that any proceeding to resolve a dispute will be conducted solely on an individual basis. You agree not to seek to have any dispute heard as a class action, a representative action, a collective action, or a private attorney-general action.

13.4 Exceptions to Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

13.5 30-Day Right to Opt Out

You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to legal@orio.games within thirty (30) days after first becoming subject to this Arbitration Agreement. Your notice must include your name and address, your Orio username (if any), the email address you used to set up your Orio account (if you have one), and an unequivocal statement that you want to opt out of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you.

13.6 Time Limitation on Claims

In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than two (2) years after the cause of action arose. This provision does not override any longer statutory limitation period that applies to you as a consumer under the laws of your jurisdiction. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision, and such Dispute shall be decided by a court of competent jurisdiction.

13.7 California Users and Residents

If any complaint with us is not satisfactorily resolved, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210.

14. Miscellaneous

These Legal Terms and any policies or operating rules posted by us constitute the entire agreement between you and us. Our failure to exercise or enforce any right or provision shall not operate as a waiver. We may assign any or all of our rights and obligations to others at any time, provided that such assignment does not significantly reduce your guarantees under these Terms. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control (Force Majeure).

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity and enforceability of remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms. You agree that these Legal Terms will not be construed against us by virtue of having drafted them.

15. Contact Information

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: